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Call Center Representative

$60,000 to $80,000,

 Parkway Chrysler Dodge Jeep is hiring Member Service Representatives (MSR) for its contact centers - FULL-TIME and PART-TIME positions available! Parkway Chrysler Dodge Jeep is looking for energetic individuals with a passion for service excellence! We strive to build strong, long-term relationships with our Members by assisting them in a professional, efficient, respectful manner. It's all about the Member experience!

Some of the responsibilities of the Call Center MSR includes, but is not limited to:

Responding to member inquiries by telephone.
Identifying, investigating, and resolving member concerns.
Efficiently processing these service transactions.
Proactively engaging members to achieve their financial goals in a consultative approach.
Identifying and report fraudulent activity to prevent potential loss to Parkway Chrysler Dodge Jeep 

QUALIFICATIONS: 

High School Diploma or equivalent; some college preferred, but not required.
One year customer service experience and/or six months financial services experience.
Member relationship building experience.
Strong oral and written communication.
Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries.
Must be able to multi-task and work independently.
Bilingual abilities are a PLUS!Golden 1 offers benefits and opportunities to grow! Benefits include: Medical, Dental, Vision Insurance and 401k, up to 10 paid holidays per year, and paid vacation!



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